Optical retail / Healthcare / ERP
AI-Enabled Multi-Branch Optical ERP
Connecting the eye test to the final delivery.
Context / Constraint
The work behind
the software.
Optical retail involves more than point-of-sale billing.
A single customer journey may include an appointment, eye examination, prescription, frame selection, lens configuration, stock allocation, laboratory processing, payment and delivery.
We built a multi-branch ERP that connects these workflows.
System / Scope
The system manages.
- Customer and patient profiles
- Appointments and eye tests
- Prescriptions
- Frames, lenses and accessories
- Barcode and QR-based inventory
- Branch-specific stock
- Stock transfers
- Sales and payments
- Laboratory workflows
- Order tracking
- Repairs and after-sales service
- Employee operations
- Loyalty and reporting
System / Result
Outcome.
Customer care, inventory, laboratory work and branch operations became part of one traceable system.
Management gained visibility across branches without removing local control over stock and daily operations.
System / Intelligence
AI layer.
AI supports both staff and management.
- Digitise and structure prescription information
- Detect incomplete or unusual order details
- Recommend suitable products based on requirements
- Forecast branch-level demand
- Suggest stock transfers between branches
- Identify slow-moving inventory
- Detect unusual stock or sales activity
- Summarise customer history
- Assist staff through natural-language queries
- Generate operational reports automatically